FREQUENTLY ASKED QUESTIONS
General Questions
I offer portrait photography and different types of photoshoots capturing various life moments. In addition, I create unique mandala paintings, hold workshops, and gift vouchers are also available for purchase.
The easiest way is to send me an email or fill out the contact form. After that, I will send you a personalised offer, and once you confirm it and pay the deposit, the date will be officially reserved for you.
Yes, I secure the photoshoot date with a 50% deposit, ensuring that the selected day is reserved exclusively for you.
Photoshoot Process
After the photoshoot, you will first select the images you would like to receive, and I will complete the editing based on your choices. I usually send the final images within 10 working days via an online download link.
Many images are taken during a photoshoot, but I only edit the best images selected by you. This is because the final quality and style are created through professional editing, and the raw images do not represent the finished result.
Yes, of course, rescheduling is possible. If you notify me at least 72 hours in advance, it is free of charge. Within 72 hours, 50% of the photoshoot fee is payable, and for cancellations within 24 hours or no-shows, the full amount is charged.
In this case, the deposit is not refundable, but it is not lost — it is included in the cancellation conditions.
Workshops
You can register for workshops through the website, and your place is secured by paying the full participation fee. As these are small-group events, places usually fill up quickly.
If you notify me at least 7 days before the event, I will refund half of the participation fee. Unfortunately, cancellations within 7 days are no longer refundable, but you can transfer your place to someone else if you let me know.
It may happen that an event is cancelled, for example due to a low number of participants. In this case, you will receive a full refund or you can request another date.
Mandalas and Custom Artwork
Yes, custom mandalas are created based on a personal consultation, so each piece is unique and has its own story.
For custom-made artworks, this is not possible because they are created specifically for you. However, ready-made products are subject to the 14-day right of withdrawal.
Gift Vouchers
Yes, the voucher is freely transferable, so you can pass it on if you would like to give someone else a special gift.
No, the voucher cannot be exchanged for cash, but it can be used in full value for a photoshoot or service.
The voucher is valid until the expiry date indicated on it and can be redeemed at any time depending on available appointments.
Data Protection and Security
Yes, I handle all data according to GDPR requirements, using secure systems, and only use it for as long as necessary to provide the service.
Only if you specifically subscribe. If you no longer wish to receive emails, you can unsubscribe at any time with one click.
Contact and Issues
You can email me anytime at mihalyiszilviafoto@gmail.com. I aim to personally respond to every enquiry as quickly as possible.
In the first instance, I am always available to help, but in official consumer protection matters, you may also contact the Pest County Conciliation Board.
